Article not available is the one, which is generally stock item, but currently sold out and probably soon will be in our warehouse.

You can find the information who is your contact person on the website, by clicking on Contact and choose one of the export sales managers - depending on the language you speak.

You can find the LOG IN link in upper right corner of the page.To log in you need a unique login and a password, which you can get from your account manager.

To send a complaint please Log in to your account and download complaint form by clicking ''Download ''. Fill it in and send it to your account manager.

Yes we can. We send it anonymously. You just have to add this information in your order.

PU leather is imitation of leather, usually made from various types of plastics combined with fabric or nonwoven, while genuine leather is a natural material of animal origin.

To get a login and a password to the website click on "Log in" which is in upper right corner of the page, choose option "create an account" and fill in the form. Click "Send a request for access". Our sales team verify if your company is an advertising agency and then can activate your personal account.

A set up fee is an additional charge that covers the cost of setting up the machine for exact project.

The delivery time of the products you order depends on the type of product you choose if is available in stock or is made to order , products without marking are sent the next working day, products with marking are sent in three working days counting from the day you accept the artwork of your logo , if made to order , the lead time must be agreed with your customer advisor any time. Average waiting time: 2-4 weeks depending on the season.

We do not make any markings on entrusted goods.

We send shipments via TNT/GLS/FEDEX. Delivery time depends on your country, for more details contact your sales manager. We can also send express shipping for an additional fee.

We try to sell most of our products with the packaging. You can find the information about the packaging in the product card, in section Features. You can also view a photo of this packaging near by the main photo of the product. If the product does't have a packaging you can find propositions of well matched to buy additionally in the same card of the product.

Yes, you can order items which we don't have in our basic offer, we are specialized in production according to customer needs. Send your request to the account manager.

Items which are made to order are those which we don't have in stock, but we produce them in our factory, when are ordered. In this case lead time should be agreed with your account manager.

To place an online order you have to add the product to your Cart by clicking on the product card in availability section, next to the chosen color. Once you have moved to your Shopping Cart you can select the type of packaging, the way of marking, the quantity you want to order and maybe some product additions. You can attach graphics files and add a description to the selected product or to the whole order.

Please contact with your account manager.

If you are logged in you can see your discount by clicking on MY ACCOUNT or in each product card in section prices . Prices including discount are displayed only for logged in users. If you are not our client yet please write us on e-mail: sales@jaguargift.com

Shipping to all EU countries is free for orders over 1000 €. The shipping cost for orders below this amount depends on the country. 17 € - Czech Republic, Germany, Lithuania, Slovakia. 20 € - Austria, Belgium, Denmark, France, Italy, Ireland, the Netherlands, Spain. 22 € - Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Portugal, Romania, Slovenia, Sweden. For other countries please contact your sales manager.

We do marking using several methods, such as: debossing, 1 or 2 colors foil hot-stamping, laser engraving, UV print andthermal-transfer. It all depends on the material of the product which markig method we can use. Each product always has information about it. A full list of marking methods can be found by clicking here: https://jaguargift.com/en/offer/marking/